Customer Care Representative Bilingual Preferred On-Site

PLS; Oak Brook (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Vacation

Career advancement

Training programs

Job summary

PLS Financial Services is hiring a Customer Care Representative on-site in Oak Brook, IL. The role focuses on servicing internal and external customers with information about financial products, resolving concerns, and delivering high-quality service in a fast-paced environment.

The position requires a minimum of one year in customer service, HS diploma, and flexibility for evenings/holidays; Spanish language ability is a plus. Competitive compensation and growth opportunities are offered.

Qualifications

• Minimum of one or more years of customer service experience.
• Ability to communicate clearly and effectively in Spanish is a plus.
• Strong written and oral communication skills.
• Computer literacy with Windows and MS Office.

Responsibilities

• Address escalated customer inquiries in a timely manner.
• Determine the cause of customer concerns and provide solutions; expedite corrections and follow up.
• Maintain accurate records of customer interactions and transactions.
• Educate customers about products and services and suggest additional offerings.
• Handle interactions in line with policies, procedures, and laws.
• Maintain knowledge of PLS products and services.

Skills

Customer service experience

Bilingual Spanish

Communication skills

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Customer Care Representative Bilingual Preferred On-Site

814 Commerce Drive, Oak Brook, IL

This position is locate at 814 Commerce Dr., Oak Brook, IL 60523

Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

Candidates must be able to work a 9-hour shift, with one-hour lunch break. Weekends and Holidays are required. Candidates with prior retail customer service experience are welcomed! Competitive compensation and strong internal growth opportunities are available.

The Customer Care Representative is responsible for servicing internal and external customers by providing information about financial products and services and customer concerns. The Customer Care Representative is a trusted source responsible for all customer service interactions focused on the total customer experience. The Customer Care Representative is instrumental in enhancing the customer experience by providing high-quality service at every interaction and ensuring customer concerns are being handled appropriately while working in a dynamic, fast-paced environment.

Job Responsibilities:

• Address escalated customer inquiries in a timely manner.
• Determine the cause of customer’s concerns; explain the best solution for the customer’s concern; expedite correction or adjustment and follow-up to ensure resolution.
• Maintain accurate and updated records of customer interactions and transactions; record details of inquiries and actions taken.
• Educate customers by answering product and service questions and suggesting information about other products and services.
• Handle all interactions in accordance with PLS policies, procedures, federal guidelines and applicable laws.
• Maintain a comprehensive knowledge of PLS products and services.
• Maintain a polite and professional telephone manner.
• Meet Quality Assurance requirements and other key performance metrics.
• Other duties as assigned by management.

Job Requirements:

• Previous Contact Center experience is a plus
• Minimum of one or more years of customer service experience
• High school diploma or equivalent
• The ability to communicate clearly and effectively in Spanish is a plus
• Customer service-oriented with the ability to handle difficult situations.
• Excellent customer service and organizational skills
• Experience working in a fast-paced environment with demonstrated ability to manage multiple competing tasks, and ability to complete all work accurately and in a timely manner
• Strong skills to analyze, prioritize, and/or establish a resolution for customer inquiries
• Computer literacy in Microsoft Windows operating system and Microsoft Office
• Ability to work flexible hours, including evenings and holidays as required to support business initiatives
• Ability to complete efficient data entry
• Ability to establish and maintain effective working relationships with peers, customers, and management
• Ability to readily accept and adapt to changes in work environment, priorities and regulations
• Ability to work both independently and as a team member
• Excellent written and oral communication skills

Physical Requirements:

• Must be able to sit and/or stand for long periods of time.
• Ability to lift 15 lbs.

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS:

Communication Customer Focus Integrity and Trust Teamwork Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition @PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.

$18.50 - $18.50 USD