Customer Service Representative

Crash Champions; Washington (District of Columbia); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Washington, DC is seeking a results-driven Customer Service associate for a Regular Full-Time role at our 20011 location. You will greet customers, manage phone lines, walk-ins, and written correspondence, and direct inquiries to the appropriate team member.

Responsibilities include keeping a clean reception area, providing clerical support to General Managers and Service Advisors, and handling receivables and month-end data.

Qualifications

• Strong interpersonal and customer service abilities are required.
• Analytical and problem-solving skills to diagnose issues.
• Ability to multitask and stay organized in a busy environment.
• Capable of handling a high volume of calls and emails daily.
• Patient and attentive with customers and colleagues.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence and direct to the right person.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables, payables, and entry of information into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical skills

Multitasking

Patience

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.

• Clean workspace, this is the first point of contact our customers have with our facility.

• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.

• Provide clerical and administrative support to the General Managers and Service Advisors.

• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.

• Perform other related duties as assigned

Qualifications

• Interpersonal and customer service skills.

• Analytical and problem-solving skills.

• Multitasking and organizational skills.

• Ability to answer a high volume of calls and/or emails daily.

• Attentiveness and patience

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Group Life Insurance

• Disability Insurance

• 401k Retirement Plan with match

• Referral Bonus (Cash From Crash)

• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate USD $17.95/Hr.

Posted Max Pay Rate USD $25.00/Hr.

ID 2026-23597

Category Customer Service

Position Type Regular Full-Time

Location : Postal Code 20011

Location : Address 4121 13th Street NW

Remote No

Posted Min Pay Rate USD $17.95/Hr.

Posted Max Pay Rate USD $25.00/Hr.

Prioritization Tier 2 Staffing Needs