Live Chat Support Specialist - Flexible Evenings/Weekends

Ottawa; New York (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Benefits packages

Opportunities for growth and advancement

Job summary

A customer service company in New York seeks individuals for customer support through live chat interactions. Responsibilities include responding to inquiries, resolving complaints, and maintaining professional service. Ideal candidates possess a high school diploma and prior experience, alongside strong communication skills. Flexibility for evening, weekend, and holiday shifts is required, offering a competitive compensation package and growth opportunities within the company.

Qualifications

• Previous customer service experience is preferred.
• Must be able to work in a fast-paced and dynamic environment.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Respond to customer inquiries and provide support through live chat.
• Identify and assess customer needs for satisfaction.
• Handle and resolve customer complaints and escalated issues.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to multitask and manage time effectively

Proficient in computer and typing skills

Familiarity with CRM systems

Education

High school diploma or equivalent

Job description

A customer service company in New York seeks individuals for customer support through live chat interactions. Responsibilities include responding to inquiries, resolving complaints, and maintaining professional service. Ideal candidates possess a high school diploma and prior experience, alongside strong communication skills. Flexibility for evening, weekend, and holiday shifts is required, offering a competitive compensation package and growth opportunities within the company.