Customer Care Specialist- EST

Amplity Health; Trenton (NJ); Remote; USD 38,000 - 40,000; Full time

Job summary

An established industry player is looking for a passionate Customer Care Specialist to join their remote team. In this role, you will provide essential support to consumers and healthcare professionals, ensuring high-quality service across multiple channels. Your expertise will help in managing inquiries, addressing product questions, and processing critical information with empathy and precision. This is a fantastic opportunity to contribute to a company dedicated to transforming patient care through innovative solutions and exceptional service. If you thrive in a dynamic environment and are committed to excellence, this position is perfect for you.

Qualifications

• Strong customer service skills with a focus on empathy.
• Ability to accurately capture information in databases.

Responsibilities

• Provide customer support via various channels including phone and email.
• Identify and process adverse events and technical complaints.

Skills

Customer service experience

Expert typing skills

Education

BA/BS degree or relevant experience

Job description

Join Amplity, the full-service partner of biopharma companies delivering flexible and specialized medical and commercial services. We support drugs throughout their lifecycle by scaling resources to maximize impact through strategic partnerships and therapeutic expertise, transforming how treatments reach patients.

We are seeking passionate, motivated, and experienced individuals with a successful track record in contact centers. Our Contact Center supports inbound healthcare service programs across various marketing campaigns, disease states, and projects, providing multi-channel customer service including telephone, email, postal mail, fax, and chat.

Customer Care Specialist

The Customer Care Specialist handles inbound calls from consumers and healthcare professionals regarding product questions, adverse events, sample requests, etc. Responsibilities include identifying and processing adverse events and technical complaints.

Remote Position

Essential duties include but are not limited to:

1. Providing customer support via phone, email, mail, and other channels
2. Maintaining high-quality standards and adhering to guidelines
3. Accurately capturing information in program databases
4. Answering product questions using approved FAQs and discussion guides
5. Communicating empathetically and explaining medical terminology as needed
6. Identifying and processing adverse events and technical complaints per client procedures
7. Following all privacy and security procedures
8. Adhering to company policies and SOPs
9. Performing administrative and non-telecommunication duties as needed
10. Managing customer escalations collaboratively to ensure compliant resolutions

Requirements:

• BA/BS degree or relevant experience
• Customer service experience
• Expert typing skills

Salary range: approximately $38K - $40K.

EPIIC Values:

All roles demonstrate our core values:

• Excellence: Setting high standards and achieving outstanding results
• Passion: Inspiring and motivating through energy and enthusiasm
• Innovation: Challenging norms with curiosity and bold ideas
• Integrity: Acting with honesty, transparency, and courage
• Collaboration: Achieving greater outcomes together

About Us

Amplity powers biopharma innovation with expert-led teams delivering contract medical, commercial, and communication services. With over 40 years of experience, we understand the pharmaceutical industry deeply, supporting clients from product launch to operational excellence, aiming to improve patient outcomes through executional excellence.

Our Diversity Policy

We promote equal employment opportunities for all, evaluating candidates based on skills and performance, regardless of sex, race, religion, or other protected characteristics. Our policies comply with all applicable laws to ensure a non-discriminatory workplace.