Customer Service Agent

Disabled Veteran Solutions; Erie, Cary (Erie County, NC); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and supportive team at a leading business process outsourcing firm that values Veterans and Military Families. As an Inbound Customer Service Agent, you'll play a crucial role in ensuring customer satisfaction by providing top-notch service and support. Your responsibilities will include answering calls, troubleshooting tech issues, and scheduling appointments, all while maintaining a friendly and professional demeanor. With opportunities for development and recognition for your contributions, this role offers a fulfilling career path in a respectful environment. If you're ready to make a difference while enjoying your work, this is the perfect opportunity for you!

Benefits

Development opportunities

Respect-filled employment

Recognition for performance

Qualifications

• Must pass a criminal background check.
• Reliable high-speed internet and a private workspace are required.

Responsibilities

• Answer inbound calls and assist customers with inquiries.
• Help callers troubleshoot tech issues and schedule appointments.

Skills

Communication Skills

Tech Troubleshooting

Bilingual (English and Spanish)

Education

High School diploma or GED

Additional education

Tools

USB-wired headset

Compatible computer

Job description

Join the DVS Team as an Inbound Customer Service Superstar!

Are you ready to make a difference while having a blast at work? Disabled Veteran Solutions (DVS) is on the hunt for enthusiastic Inbound Customer Service Agents to support our awesome government-based contracts in security, health and human services, and background checks.

At DVS, we're all about top-notch communication and stellar customer service. As part of our team, you'll be the hero who resolves customer inquiries and makes their day brighter!

What You'll Do:

• Answer Inbound Calls: Be the friendly voice that greets our customers.
• Tech Troubleshooting: Help callers navigate their equipment and open support tickets when needed.
• Appointment Scheduling: Assist callers in booking appointments at selected locations.
• Documentation: Keep detailed records of all calls, questions, and complaints.
• Follow-Up Calls: Reach out to customers to respond to inquiries and follow up on previous contacts.
• Friendly Responses: Handle all inquiries with professionalism, friendliness, and speed.

What You Need:

• Remote Work Ready: Reliable high-speed internet, troubleshooting skills, and a private workspace.
• Tech Gear: A compatible computer (no Macs or Chromebooks), monitors, and a USB-wired headset.
• Education: High School diploma or GED required; additional education is a plus.
• Background Check: Must pass a criminal background check.
• Communication Skills: Clear, concise, and able to build rapport with callers.
• Availability: Must be available between 9am - 9pm EST, Monday-Friday.
• Bilingual: English and Spanish speakers are a big plus!

Why DVS?

At DVS, we honor Veterans and Military Families by offering meaningful and respect-filled employment. You'll be recognized and rewarded for your performance in an environment that challenges you and provides clear direction for success. Plus, we offer development opportunities for other roles you might be interested in.

About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing. As a Service-Disabled Veteran Owned Small Business, we're committed to excellence, adaptability, and exceeding client expectations.

A pre-employment drug screening and criminal background check are required prior to employment.