Customer Care Specialist- EST

Amplity Health; Detroit (MI); Remote; USD 38,000 - 40,000; Full time

Job summary

An established industry player seeks passionate individuals for a Customer Care Specialist role. This remote position involves handling inbound inquiries from consumers and healthcare professionals, ensuring high-quality customer service across various channels. You'll play a crucial role in maintaining standards, processing requests, and managing escalations. Join a team dedicated to improving patient outcomes and delivering excellence in biopharma services. If you thrive in a collaborative environment and are driven by passion and integrity, this opportunity is perfect for you.

Qualifications

• Proven success in contact center environments.
• Ability to translate medical terminology as needed.

Responsibilities

• Provide customer support through multiple channels.
• Identify and process adverse events and technical complaints.

Skills

Customer service experience

Expert typist

Effective communication

Education

BA/BS degree or relevant experience

Job description

Join Amplity, the full-service partner of biopharma companies delivering flexible and specialized medical and commercial services. We support drugs throughout their lifecycle, scaling resources to maximize impact through strategic partnerships and therapeutic expertise, transforming how treatments reach patients.

We are seeking passionate, motivated individuals with proven success in contact center environments. Our Contact Center supports inbound healthcare service programs across various marketing campaigns, disease states, and projects, providing multi-channel customer service via telephone, email, postal mail, fax, and chat.

Customer Care Specialist

The Customer Care Specialist handles inbound inquiries from consumers and healthcare professionals, including product questions, adverse events, and sample requests. Responsibilities include identifying and processing adverse events and technical complaints.

Remote Position

Essential duties and responsibilities include but are not limited to:

1. Providing customer support through phone, email, direct mail, and other channels
2. Maintaining high-quality standards and adhering to approved materials and guidelines
3. Accurately collecting and entering information into program databases
4. Answering product questions using approved FAQs and discussion guides
5. Communicating effectively and empathetically, translating medical terminology as needed
6. Identifying and processing adverse events and technical complaints per client procedures
7. Following all privacy and security protocols
8. Adhering to company policies and SOPs
9. Performing administrative and non-telecommunication duties as needed
10. Managing customer escalations and collaborating with other teams for resolution

Requirements:

• BA/BS degree or relevant experience
• Customer service experience
• Expert typist

Salary range: approximately $38K - $40K.

Our Values: EPIIC

All employees are expected to demonstrate our core values:

• Excellence: Set high standards, focus on solutions, achieve outstanding results with professionalism and positivity
• Passion: Love what we do, inspire and motivate others
• Innovation: Be curious, bold, challenge norms
• Integrity: Be honest, transparent, do the right thing
• Collaboration: Work together for greater outcomes

About Us

Amplity powers biopharma innovation with expert teams delivering contract medical, commercial, and communication services. With over 40 years of experience, our team understands the pharmaceutical industry deeply, helping clients launch and operate products efficiently across various markets.

Our mission is to improve patient outcomes through excellence, enabling pharma partners to thrive. We are committed to being allies in excellence—quicker, better, and more compassionate than anyone else.

Diversity Policy

We promote equal employment opportunities for all, regardless of sex, race, religion, age, disability, or other protected statuses. Employment decisions are based on skills, knowledge, and performance, in compliance with applicable laws.