Customer Care Specialist- EST

Amplity; Philadelphia (Philadelphia County); Remote; USD 38,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Care Specialist to join their team. This remote role involves providing exceptional customer support for healthcare inquiries, ensuring quality standards are met while addressing product questions and processing adverse events. The ideal candidate will have a strong background in customer service, excellent typing skills, and a passion for helping others. Join a company committed to improving patient outcomes through innovation and collaboration in the biopharma sector.

Qualifications

• Experience in contact centers handling inbound healthcare inquiries.
• Ability to communicate empathetically and explain medical terminology.

Responsibilities

• Provide customer support via phone, email, and other channels.
• Identify and process adverse events and technical complaints.

Skills

Customer Service Experience

Expert Typist

Education

BA/BS degree or relevant experience

Job description

Join to apply for the Customer Care Specialist- EST role at Amplity.

Amplity is a full-service partner of biopharma companies, providing medical and commercial services throughout the drug lifecycle. We focus on transforming how treatments reach patients through strategic partnerships and therapeutic expertise.

We are seeking passionate, experienced individuals with a successful track record in contact centers. Our Contact Center supports inbound healthcare inquiries via phone, email, postal mail, fax, and chat, covering various marketing campaigns and disease states.

Customer Care Specialist

This role involves handling inbound calls from consumers and healthcare professionals regarding product questions, adverse events, sample requests, etc. The specialist is responsible for identifying and processing adverse events and technical complaints.

Remote Position

Key Responsibilities:

• Provide customer support via phone, email, direct mail, and other channels
• Maintain quality standards and adhere to guidelines
• Accurately record information in program databases
• Answer product questions using approved FAQs and discussion guides
• Communicate empathetically and explain medical terminology as needed
• Identify and process adverse events and technical complaints per guidelines
• Follow privacy and security procedures
• Adhere to company policies and procedures
• Perform administrative duties as needed
• Manage escalations and collaborate to resolve issues

Requirements:

• BA/BS degree or relevant experience
• Customer service experience
• Expert typist

Salary range: approximately $38K - $40K.

Our Values:

• Excellence, Passion, Innovation, Integrity, Collaboration

About Amplity:

Amplity has a 40+ year history of delivering contract medical, commercial, and communication solutions in the biopharma industry. We are committed to improving patient outcomes through excellence and innovation.

Diversity Policy:

We promote equal employment opportunities regardless of sex, race, religion, national origin, age, disability, marital status, sexual orientation, or veteran status.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Pharmaceutical Manufacturing