Customer Care Specialist- EST

Amplity Health; Tampa (FL); Remote; USD 38,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Care Specialist, um Kundenanfragen zu bearbeiten und exzellenten Service zu bieten. In dieser Rolle unterstützen Sie Gesundheitsdienstleistungen über verschiedene Kanäle und tragen zur Verbesserung der Patientenergebnisse bei. Das Unternehmen fördert eine vielfältige und inklusive Arbeitsumgebung und bietet Ihnen die Möglichkeit, in einem dynamischen Team zu arbeiten. Wenn Sie leidenschaftlich an Kundenservice interessiert sind und über die nötige Erfahrung verfügen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Kundenservice, insbesondere in Kontaktzentren.
• Fähigkeit, medizinische Terminologie zu erklären.

Responsibilities

• Bereitstellung von Kundenunterstützung über verschiedene Kanäle.
• Bearbeitung von Anfragen und technischen Beschwerden.

Skills

Kundenservice

Kommunikation

Technische Kenntnisse

Datenbankverwaltung

Education

BA/BS-Abschluss

Relevante Erfahrung

Tools

Datenbanksoftware

Kommunikationssoftware

Job description

Join Amplity, the full-service partner of biopharma companies delivering flexible and specialized medical and commercial services. We support drugs throughout their lifecycle, scaling resources to maximize impact for our clients. Through strategic partnerships and deep therapeutic expertise, Amplity transforms how breakthrough treatments reach patients.

We are seeking passionate, motivated individuals with successful experience in contact centers. Our Contact Center supports inbound healthcare service programs across various marketing campaigns, disease states, and projects. It provides customer service across channels including telephone, email, postal mail, fax, and chat.

Customer Care Specialist

The Customer Care Specialist handles inbound calls from consumers and healthcare professionals regarding product questions, adverse events, sample requests, etc. Responsibilities include handling inquiries and processing adverse events and technical complaints.

Remote Position

Essential duties include:

1. Providing customer support via phone, email, mail, and other channels.
2. Maintaining quality standards and adhering to guidelines.
3. Accurately capturing information in program databases.
4. Answering product questions using approved FAQs and discussion guides.
5. Communicating empathetically and explaining medical terminology as needed.
6. Identifying and processing adverse events and technical complaints per guidelines.
7. Following privacy and security procedures.
8. Adhering to company policies and procedures.
9. Performing administrative duties as needed.
10. Managing escalations and collaborating for compliant resolutions.

Requirements:

• BA/BS degree or relevant experience.
• Customer service experience.
• Expert typist.

Salary ranges from $38K to $40K.

EPIIC Values

All employees demonstrate:

• Excellence: High standards, solutions-focused, professional attitude.
• Passion: Enthusiasm that inspires and motivates.
• Innovation: Curious, bold ideas challenging norms.
• Integrity: Honest, transparent, courageous.
• Collaboration: Working together for greater outcomes.

About Us

Amplity powers biopharma innovation with expert-led teams. With roots dating back to the 1980s, we have delivered contract medical, commercial, and communication services for over 40 years. Our people-driven, tech-enabled approach helps clients launch and operate products efficiently, with a focus on improving patient outcomes. We are committed to excellence and supporting our diverse workforce.

Our Diversity Policy

We promote equal employment opportunities for all, regardless of sex, race, religion, age, disability, marital status, sexual orientation, or veteran status. Employment decisions are based on skills, knowledge, and performance, in compliance with applicable laws.