Customer Care Specialist- EST

Amplity; Columbus (OH); Remote; USD 38,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Customer Care Specialist to join their remote team. This role focuses on providing exceptional support through various channels, including phone, email, and chat. You'll be responsible for addressing customer inquiries, processing adverse events, and ensuring compliance with company standards. The ideal candidate will have a strong background in customer service and a knack for empathetic communication. Join a forward-thinking company that values excellence and collaboration, and help transform how treatments reach patients.

Qualifications

• Experience in customer service environments, especially in contact centers.
• Ability to communicate medical terminology clearly and empathetically.

Responsibilities

• Handle inbound calls from consumers and healthcare professionals.
• Process adverse events and technical complaints per protocols.
• Maintain quality standards and adhere to company guidelines.

Skills

Customer Service

Communication Skills

Typing Skills

Problem Solving

Education

BA/BS Degree

Relevant Experience

Job description

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Join Amplity, the full-service partner of biopharma companies, delivering medical and commercial services across the drug lifecycle. We scale resources to maximize impact for our clients through strategic partnerships and therapeutic expertise, transforming how treatments reach patients.

We seek passionate, motivated individuals with success in contact center environments. Our Contact Center supports inbound healthcare service programs across various campaigns, disease states, and projects, providing customer support via phone, email, mail, fax, and chat.

Customer Care Specialist

Handles inbound customer calls from consumers and healthcare professionals regarding product questions, adverse events, sample requests, etc. Responsible for identifying and processing adverse events and technical complaints.

Remote Position

Essential duties include:

• Providing support through multiple channels
• Maintaining quality standards and adhering to guidelines
• Accurately capturing information in databases
• Answering product questions using approved materials
• Communicating empathetically and explaining medical terminology
• Processing adverse events and technical complaints per protocols
• Following privacy and security procedures
• Adhering to company policies and procedures
• Performing administrative duties as needed
• Managing escalations and collaborating for solutions

Requirements:

• BA/BS degree or relevant experience
• Customer service experience
• Expert typist

Salary range: approximately $38K - $40K.

Our Values: Excellence, Passion, Innovation, Integrity, Collaboration. We uphold high standards, love our work, challenge norms, act honestly, and work together for better outcomes.

About Us: Amplity powers biopharma innovation with expert teams delivering contract medical, commercial, and communication services. With over 40 years of experience, we understand the industry deeply and aim to improve patient outcomes through excellence.

Diversity Policy: We promote equal employment opportunities regardless of sex, race, religion, age, disability, or other factors, basing decisions on skills and performance.