Customer Care Specialist- EST

Amplity; Tampa (FL); Remote; USD 38,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Specialist to join their remote team. This role is pivotal in providing exceptional support to consumers and healthcare professionals, addressing inquiries related to products and services. The ideal candidate will possess strong customer service skills and the ability to communicate effectively, ensuring that all interactions are handled with care and professionalism. Join a forward-thinking company that values excellence, innovation, and collaboration, and play a key role in enhancing patient outcomes through superior service delivery.

Qualifications

• Strong customer service skills with a focus on effective communication.
• Ability to handle inquiries and process complaints efficiently.

Responsibilities

• Provide customer service support via multiple channels.
• Accurately collect and enter information into databases.
• Identify and process Adverse Events and Technical Complaints.

Skills

Customer Service Experience

Expert Typing Skills

Education

BA/BS Degree

Relevant Experience

Job description

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Join Amplity, the full-service partner of biopharma companies providing flexible, specialized medical and commercial services. We support drugs throughout their lifecycle, scaling resources to maximize impact for our clients. Through strategic partnerships and deep therapeutic expertise, Amplity transforms how breakthrough treatments reach patients.

We are seeking passionate, motivated, and experienced individuals with a successful track record in contact centers. Our Contact Center supports inbound Healthcare Service programs across various marketing campaigns, disease states, and projects, providing customer support via telephone, email, postal mail, fax, and chat.

Customer Care Specialist

This role handles inbound, unsolicited customer calls from Consumers and Healthcare Professionals regarding product questions, adverse events, sample requests, etc. The specialist is responsible for handling inquiries, identifying and processing Adverse Events and Technical Complaints.

Remote Position

Essential duties include:

1. Providing customer service support via phone, email, direct mail, and other channels.
2. Maintaining quality standards and adhering to guidelines.
3. Accurately collecting and entering information into program databases.
4. Answering product questions using approved FAQs and discussion guides.
5. Communicating effectively and empathetically, explaining medical terminology as needed.
6. Identifying and processing Adverse Events and Technical Complaints per client protocols.
7. Following all Privacy/Security procedures.
8. Adhering to company policies and SOPs.
9. Performing administrative and non-telecommunication duties as needed.
10. Managing customer escalations and collaborating to resolve issues.

Requirements:

1. BA/BS degree or relevant experience.
2. Customer service experience.
3. Expert typing skills.

Salary range: approximately $38K - $40K.

Our Values:

• Excellence: High standards and solutions-focused approach.
• Passion: Enthusiasm and motivation.
• Innovation: Curious, bold, and challenging traditional methods.
• Integrity: Honest, transparent, and courageous.
• Collaboration: Working together for better outcomes.

About Us:

Amplity has a 40+ year history of delivering contract medical, commercial, and communications excellence. Our people-driven, tech-enabled approach helps launch products and operate efficiently across all business sizes and specialties. Our mission is to improve patient outcomes through executional excellence, enabling our pharma partners to thrive.

Diversity Policy: We promote equal employment opportunities and evaluate candidates based on skills, knowledge, and performance, regardless of sex, race, religion, age, disability, or other protected characteristics.