Customer Care Specialist — ERP & Scheduling

Oldcastlebuildingenvelope; Midland (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Potential for annual raises and bonuses

Training programs

Job summary

Oldcastlebuildingenvelope is seeking a customer-focused individual to manage internal customer accounts in Midland, Tennessee. The candidate will develop strong relationships with customers, manage orders through our ERP system, and ensure excellent communication regarding order statuses.

With at least two years of customer service experience, the ideal applicant will demonstrate strong organizational and problem-solving skills, and possess a growth mindset to exceed expectations. OBE offers competitive compensation, training, and a supportive work environment.

Qualifications

• Minimum of two years' experience in customer service.
• Strong organizational and planning abilities.
• Proficient with Microsoft Excel, Word, and Outlook.

Responsibilities

• Develop relationships with internal and external customers.
• Process orders accurately and maintain order status updates.
• Collaborate with the scheduling team to address issues.

Skills

Customer service experience

Organizational skills

Analytical skills

Communication skills

Proficiency with Microsoft Excel

Tools

ERP systems

EPICS

EPICOR

Job description

Oldcastlebuildingenvelope is seeking a customer-focused individual to manage internal customer accounts in Midland, Tennessee. The candidate will develop strong relationships with customers, manage orders through our ERP system, and ensure excellent communication regarding order statuses.

With at least two years of customer service experience, the ideal applicant will demonstrate strong organizational and problem-solving skills, and possess a growth mindset to exceed expectations. OBE offers competitive compensation, training, and a supportive work environment.