Customer Care Specialist — Empowering Prosthetics Access

WillowWood; Mount Sterling (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Family-like workplace

Quarterly incentives

Benefits package

Job summary

WillowWood is seeking a Customer Care Representative to be the first point of contact for customers and to handle orders and returns, as well as provide product information.

The successful candidate will have a high school diploma or higher, be proficient with Microsoft Office, ERP software, and CRM programs, and be able to interact with customers across multiple media including phone, email, live chat and text.

Qualifications

• High school diploma or higher required.
• Proficiency with Microsoft Office, ERP software and CRM programs.
• Ability to interact with customers via phone, email, live chat and text.

Responsibilities

• Promptly and professionally answer all customer calls.
• Enter orders, process RMAs, and provide order status.
• Deliver technical support for WillowWood products.

Skills

Customer service

Multichannel communication

Phone & email support

Microsoft Office

CRM software

Education

High school diploma or higher

Tools

Microsoft Office

ERP software

CRM systems

Job description

WillowWood is seeking a Customer Care Representative to be the first point of contact for customers and to handle orders and returns, as well as provide product information.

The successful candidate will have a high school diploma or higher, be proficient with Microsoft Office, ERP software, and CRM programs, and be able to interact with customers across multiple media including phone, email, live chat and text.