Prosthetics Customer Care & Technical Support Specialist

WillowWood Global LLC; Mount Sterling (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

First shift

Bonus opportunities

Medical benefits

Onsite amenities

Career growth

Paid time off

Job summary

WillowWood Global LLC in Mt. Sterling, Ohio, is seeking a customer care representative to be the positive, professional first contact for customers requesting custom fabrication services.

The role involves supporting and servicing custom fabrication and liner customers, processing orders and returns, providing technical product support, and coordinating with production to start and complete orders. Responsibilities include handling calls, entering orders, issuing RMAs, and delivering level 1

Qualifications

• Experience with software packages used in customer service and sales operations.
• Ability to operate a multi-line phone system and communicate clearly with a diverse customer population.
• High school diploma or higher.

Responsibilities

• Promptly and professionally answer phone calls within the custom fabrication phone queue.
• Receive and enter orders via multiple channels (phone, email, website, OPIE, Omega).
• Enter and issue Return Merchandise Authorizations.
• Provide customers with technical support for custom fabrication products.
• Provide production with necessary documentation and components to start and complete orders.
• Provide level 1 technical support for software and online order systems.
• Assist with shipping items when possible.
• Use CAD/Scanning software to modify shapes for production.
• Provide daily metrics for items shipped and end-of-month totals.

Skills

Microsoft Office

CRM software (Sugar, MAS 500)

Phone system operation

Communication

Education

High school diploma or higher

Tools

CAD software

MAS 500

Sugar CRM

Job description

WillowWood Global LLC in Mt. Sterling, Ohio, is seeking a customer care representative to be the positive, professional first contact for customers requesting custom fabrication services.

The role involves supporting and servicing custom fabrication and liner customers, processing orders and returns, providing technical product support, and coordinating with production to start and complete orders. Responsibilities include handling calls, entering orders, issuing RMAs, and delivering level 1