Customer Care Rep

WillowWood; Mount Sterling (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Family-like workplace

Quarterly incentives

Benefits package

Job summary

WillowWood is seeking a Customer Care Representative to be the first point of contact for customers and to handle orders and returns, as well as provide product information.

The successful candidate will have a high school diploma or higher, be proficient with Microsoft Office, ERP software, and CRM programs, and be able to interact with customers across multiple media including phone, email, live chat and text.

Qualifications

• High school diploma or higher required.
• Proficiency with Microsoft Office, ERP software and CRM programs.
• Ability to interact with customers via phone, email, live chat and text.

Responsibilities

• Promptly and professionally answer all customer calls.
• Enter orders, process RMAs, and provide order status.
• Deliver technical support for WillowWood products.

Skills

Customer service

Multichannel communication

Phone & email support

Microsoft Office

CRM software

Education

High school diploma or higher

Tools

Microsoft Office

ERP software

CRM systems

Job description

Excellent opportunity to make a difference in what you do!

Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives.

The Company

We are WillowWood, a well-established industry leader in providing prosthetic and orthotic products to clinicians and amputees around the world. Your efforts will be vital in helping us achieve our vision of "leveling the playing field" between physically unchallenged people and all people who find themselves challenged due to limb loss or limb dysfunction.

The Position

The Customer Care Rep is a key position that provides first contact for customers regarding our products. You will have overall responsibility for processing orders and returns as well as delivering information to customers. Some of the other things you'll be involved in include:

• Promptly and professionally answering all phone calls
• Receiving and entering orders and processing RMA's
• Providing technical support for all WillowWood products

The Successful Candidate

In addition to being passionate about what you do and dedicated to our mission and vision, applicants with the best chance of success in this position will also need the following:

• High school diploma or higher
• Proficiency with Microsoft Office products, ERP software, and CRM programs
• Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc.

What We Offer

• A workplace that values the individual and treats everyone as family
• Competitive wage with quarterly incentives
• Competitive benefits package

We are an Equal Opportunity Employer