Empathetic Customer Care Specialist

Liberty Waste Solutions; Wilmington (DE); On-site; USD 23,000 - 28,000; Full time

Job summary

Liberty Waste Solutions is seeking a Customer Care Representative for a full-time, on-site role in Wilmington, NC. The position emphasizes delivering exceptional service, handling inquiries, and resolving complaints with a strong focus on metrics and customer satisfaction.

The role requires proficient communication, the ability to work independently, and adaptability to changing priorities. Proficiency with Microsoft Office and familiarity with SoftPak are advantageous for success in this

Qualifications

• Strong communication skills and a focus on customer satisfaction.
• Proficient with Microsoft Office; able to learn company systems quickly.
• Reliable, detail-oriented and able to work independently to meet metrics.

Responsibilities

• Answer inbound calls professionally and resolve inquiries promptly.
• Manage and resolve customer complaints to maintain satisfaction.
• Achieve or exceed performance metrics for calls, talk time, and related targets.
• Prepare daily, weekly, and monthly reports as required.
• Become proficient in the SoftPak phone system and operating system.
• Follow all required safety policies and procedures.
• Maintain professional interactions with customers at all times.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication skills

Active listening

Complaint resolution

Time management

Problem solving

Adaptability

Team collaboration

Integrity & confidentiality

Self-motivation

Microsoft Office

Tools

SoftPak

Job description

Liberty Waste Solutions is seeking a Customer Care Representative for a full-time, on-site role in Wilmington, NC. The position emphasizes delivering exceptional service, handling inquiries, and resolving complaints with a strong focus on metrics and customer satisfaction.

The role requires proficient communication, the ability to work independently, and adaptability to changing priorities. Proficiency with Microsoft Office and familiarity with SoftPak are advantageous for success in this