Customer Care Specialist - Elevate Patient Journeys

Rozgoo; United States; Remote; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Lingraphica is seeking a Customer Service Specialist to deliver world-class support for prospects and current customers across calls, email, and chat. You will triage Tier 1 issues, coordinate with Reimbursement, Funding & Benefits, and Product Support teams, and document interactions in the ticket system to drive timely resolutions.

In this role you will stay informed about product updates, helping to maintain strong relationships and a positive customer experience while identifying

Aufgaben

• Maintains knowledge of product enhancements and communications that impact frontline volume across channels.
• Interacts with prospects and customers to deliver a superb experience and build relationships.
• Identifies and resolves Tier 1 product issues for Lingraphica customers.
• Follows up to ensure customer concerns are resolved.
• Communicates via calls, email and online chat; records interactions in the CRM system.

Jobbeschreibung

Lingraphica is seeking a Customer Service Specialist to deliver world-class support for prospects and current customers across calls, email, and chat. You will triage Tier 1 issues, coordinate with Reimbursement, Funding & Benefits, and Product Support teams, and document interactions in the ticket system to drive timely resolutions.

In this role you will stay informed about product updates, helping to maintain strong relationships and a positive customer experience while identifying