Customer Success Specialist - Elevate Client Experience

InsCipher; United States; Remote; USD 31,684 - 35,817; Full time

Benefits offered by this job

Health, dental & vision plans

4 weeks of paid time off

10 paid company holidays + 2 floating

Job summary

InsCipher is seeking a Customer Success Specialist to join a dynamic team. You will respond to customer inquiries via phone, chat, and email, diagnose issues, and relay feedback to product and support teams.

The role emphasizes empathy, clear communication, and proactive problem solving. This position offers 1+ year of experience in customer service, strong interpersonal skills, and a supportive benefits package including health plans and 401K.

Qualifications

• 1+ years in customer service.
• Excellent written and verbal communication skills.
• Strong technical aptitude.
• Proficient with the Office Suite.
• Knowledge of surplus lines tax filing is a plus.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound requests via calls, chats, and emails.
• Assess, categorize, and reassign requests to internal teams.
• Troubleshoot and diagnose system or service issues.
• Capture feature requests and feedback from customers.
• Manage customer escalations with empathy.

Skills

Customer service

Verbal communication

Written communication

Technical aptitude

Interpersonal skills

Surplus lines tax filing

Tools

Office Suite

Job description

InsCipher is seeking a Customer Success Specialist to join a dynamic team. You will respond to customer inquiries via phone, chat, and email, diagnose issues, and relay feedback to product and support teams.

The role emphasizes empathy, clear communication, and proactive problem solving. This position offers 1+ year of experience in customer service, strong interpersonal skills, and a supportive benefits package including health plans and 401K.