Remote Benefits Reporting Specialist - Healthcare Insights

Lingraphica; United States; À distance; USD 50 000 - 55 000; Plein temps

Résumé du poste

Lingraphica is hiring a Benefits Reporting Specialist to ensure accurate insurance benefits reporting, assist patients with coverage questions, and drive process improvements. The role requires collaboration with care partners and clinicians while maintaining HIPAA-compliant records.

You will support the Funding Team, analyze trends, and communicate clearly with patients and partners to improve overall experience and financial navigation.

Qualifications

• Knowledge of Medicare, Medicaid, and commercial insurance.
• Ability to deliver a superior customer experience.
• Effective written, email, phone, and text communication.
• Calm, professional demeanor when assisting customers.
• Identify and address customer needs with timely information.

Responsabilités

• Communicates insurance benefits to patients with clear financial guidance.
• Assists patients and care partners in understanding coverage and options.
• Collects Out-of-Pocket Waivers and reports outcomes.
• Follows up with patients, caregivers, and SLPs to ensure understanding.

Connaissances

Medicare/Medicaid knowledge

Customer experience

Effective communication

Calm professional demeanor

Needs assessment

Trend reporting

Cross-functional collaboration

Adaptability

Disability accommodation

Formation

High School Diploma or GED

Diploma or equivalent combination (preferred)

Outils

HubSpot

Office 365

Zoom

Description du poste

Lingraphica is hiring a Benefits Reporting Specialist to ensure accurate insurance benefits reporting, assist patients with coverage questions, and drive process improvements. The role requires collaboration with care partners and clinicians while maintaining HIPAA-compliant records.

You will support the Funding Team, analyze trends, and communicate clearly with patients and partners to improve overall experience and financial navigation.