Patient Support Team Lead — Elevate Service & Ops

Paysign, Inc.

Henderson (NV)

On-site

USD 65,000 - 90,000

Full time

8 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Paysign, Inc. is seeking a Patient Support Supervisor to lead a team of Patient Support Specialists supporting Patient Affordability programs.

The supervisor coaches agents, ensures service levels, handles escalations, and coordinates with other operations teams to deliver exceptional customer care for cardholders via phone, email, or SMS. The role requires pharmacy claims processing knowledge, supervisory experience, and strong communication skills.

Qualifications

1 year minimum in pharmacy claims processing; 2+ years preferred.
Bachelor's degree or equivalent education and experience.
2+ years experience in a supervisory role preferred.
2+ years in an inbound customer service environment preferred.
Proficient in Salesforce.com and MS Office tools.

Responsibilities

Lead, coach, develop, and mentor team members to achieve performance targets.
Monitor productivity, quality, attendance, teamwork, and overall team performance.
Identify system, policy, and procedure improvements and communicate needs to leadership.
Handle escalated calls and provide timely, professional responses to client needs.
Prepare and share regular reports with leadership on cadence.