Customer Care Specialist — Contract to Hire

Us Tech Solutions; Columbia (SC); On-site; USD 19,000 - 26,000; Full time

Job summary

US Tech Solutions in Columbia, SC is seeking a contract Customer Service Specialist to handle inquiries with accuracy and courtesy. You will research issues, document inquiries, and coordinate with other departments to resolve problems, while contributing to process improvements.

The role emphasizes training new staff, maintaining policy knowledge, and providing feedback to management. A high school diploma and 1 year of related experience are typical requirements for this temporary contract.

Qualifications

• High School Diploma or equivalent.
• 1 year of claims processing or customer service experience OR Bachelor’s Degree.
• Strong communication and organizational skills.

Responsibilities

• Respond to inquiries accurately and courteously via phone, email, web, or in person.
• Document inquiries and research issues as needed.
• Coordinate with other departments to resolve problems and adjustments.
• Provide feedback to management on customer problems and trends.
• Assist with training new employees and cross-training coworkers.
• Maintain knowledge of work instructions and company policies.

Skills

Organizational skills

Customer service

Communication

Windows OS

Typing

Multi-tasking

Microsoft Office

Switchboard knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

US Tech Solutions in Columbia, SC is seeking a contract Customer Service Specialist to handle inquiries with accuracy and courtesy. You will research issues, document inquiries, and coordinate with other departments to resolve problems, while contributing to process improvements.

The role emphasizes training new staff, maintaining policy knowledge, and providing feedback to management. A high school diploma and 1 year of related experience are typical requirements for this temporary contract.