Customer Support Lead - Complex Inquiries

Us Tech Solutions; Columbia (SC); Vor Ort; USD 22.000 - 28.000; Vollzeit

Zusammenfassung

US Tech Solutions is seeking a work leader for customer service in Columbia, SC. You will assist with escalated inquiries via phone, email, and web, and guide staff to maintain high performance. The role emphasizes discretion with sensitive data and proficiency across computer systems.

Requirements include an associate degree or 2 years of related work or CS experience, plus 1 year of CS/claims processing experience. Proficiency in Microsoft Office is expected.

Qualifikationen

• Associate degree or 2 years related work or CS experience.
• 1 year of customer service or claims processing experience.
• Ability to handle confidential information with discretion.

Aufgaben

• Handle non-routine inquiries requiring deviation from standard scripts.
• Assist management with planning, coordination, and assignment of work.
• Develop and direct staff to achieve optimum performance levels.

Kenntnisse

Spelling & grammar

Discretion

Multi-system proficiency

Microsoft Office

Ausbildung

Associate degree

1 year CS/claims experience

Tools

Microsoft Office

Jobbeschreibung

US Tech Solutions is seeking a work leader for customer service in Columbia, SC. You will assist with escalated inquiries via phone, email, and web, and guide staff to maintain high performance. The role emphasizes discretion with sensitive data and proficiency across computer systems.

Requirements include an associate degree or 2 years of related work or CS experience, plus 1 year of CS/claims processing experience. Proficiency in Microsoft Office is expected.