eBay Vault Customer Care for Graded Cards

Collectors Universe, Inc.; California; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Universe, Inc. seeks a meticulous Customer Care Representative for the PSA Vault team in Santa Ana, CA. You will handle eBay listings and inquiries, ensuring title accuracy and image quality, while coordinating with cross-functional teams to improve product workflows and metrics.

You will collaborate with photography and care teams, review title descriptions, and resolve customer concerns to maintain trust with collectors and buyers.

Qualifications

• Extensive knowledge of graded cards, sports and non-sports including brands, players, variations, and market demand.
• Strong attention to detail to identify inaccuracies in titles and listings.
• Excellent research skills to validate title accuracy across sources.

Responsibilities

• Verify accuracy and completeness of eBay auction titles focusing on graded cards.
• Collaborate with vault operations to improve title descriptions and resolve discrepancies.
• Research graded cards and memorabilia to validate information in titles.
• Stay updated on market values and card specifications for accurate titles.

Skills

Graded cards knowledge

Attention to detail

Research skills

Communication skills

Cross-functional collaboration

Customer empathy

Tools

Google Sheets

Google Docs

Job description

Collectors Universe, Inc. seeks a meticulous Customer Care Representative for the PSA Vault team in Santa Ana, CA. You will handle eBay listings and inquiries, ensuring title accuracy and image quality, while coordinating with cross-functional teams to improve product workflows and metrics.

You will collaborate with photography and care teams, review title descriptions, and resolve customer concerns to maintain trust with collectors and buyers.