Residential Customer Care Specialist

Socket Fiber; Warrensburg (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical coverage

Dental coverage

Vision coverage

Life insurance

401k with match

Free fiber service

Tuition reimbursement

Counseling services

Community involvement

Job summary

Socket Fiber is seeking a Residential Customer Care - Tier I representative to support customers with accounts, billing, and outreach, delivering a great experience. You will work in a call center, log into the queue, answer inquiries, process payments, and document all interactions to ensure accuracy.

A fast-paced, customer-focused environment awaits with opportunities to contribute to service improvements. Strong communication, multitasking, and a customer-first mindset are essential.

Qualifications

• Proficient with computers and multi-screen setups.
• Excellent written and verbal communication skills.
• Experience in call center or customer service is preferred.

Responsibilities

• Answer incoming calls in a call center environment and assist residential customers in a timely, professional manner.
• Provide support for new and existing customer accounts, including billing inquiries, account changes, and service questions.
• Process payments.
• Complete thorough and accurate documentation for all customer interactions.
• Participate in outbound calling projects as needed.
• Follow established procedures while maintaining a high level of customer service and professionalism.
• Identify and escalate issues when appropriate to ensure prompt resolution.
• Consistently meet quality, productivity, and customer satisfaction standards.
• Assisting other departments with customer information.
• Basic troubleshooting.
• Regular reliable attendance.

Skills

Computer proficiency

Communication

Multitasking

Prioritization

Friendliness

Phone skills

Retention

Upselling

CRM software

Tools

CRM software

Job description

Socket Fiber is seeking a Residential Customer Care - Tier I representative to support customers with accounts, billing, and outreach, delivering a great experience. You will work in a call center, log into the queue, answer inquiries, process payments, and document all interactions to ensure accuracy.

A fast-paced, customer-focused environment awaits with opportunities to contribute to service improvements. Strong communication, multitasking, and a customer-first mindset are essential.