Customer Care Specialist - Automotive Services

Placements24; United States; Hybrid; USD 11,000 - 18,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employee discounts on services

Training and development

Paid time off

Medical aid contribution

Pension fund participation

Team-building activities

Career advancement

Job summary

Placements24 in East London, Eastern Cape seeks a Customer Care Specialist to manage inquiries, appointments, and customer relationships across in-person and remote channels. You’ll act as a brand ambassador, delivering superior service and maintaining CRM records.

The role requires excellent communication, problem-solving, and a proactive, customer-focused mindset, with a preference for familiarity with automotive services and terminology. Hybrid work balances office and remote tasks.

Qualifications

• Previous experience in customer service, preferably within the automotive, retail, or service industry.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency with CRM software and appointment scheduling systems.
• Ability to multitask and manage time effectively in a busy environment.
• Familiarity with automotive terminology and service processes is advantageous.
• Team player with a positive and professional demeanor.
• Comfortable working in a hybrid model, balancing remote and office tasks.
• Detail-oriented and organized in managing customer information and appointments.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding automotive services, appointments, and vehicle maintenance.
• Schedule and confirm service appointments, managing the service center’s calendar efficiently.
• Address customer concerns and complaints promptly and professionally, seeking satisfactory resolutions.
• Provide information on vehicle services, promotions, and pricing.
• Maintain accurate customer records and service histories in the CRM system.
• Educate customers on vehicle care best practices and recommended maintenance schedules.
• Process service requests, warranty claims, and payment transactions.
• Gather customer feedback to identify areas for service improvement.
• Collaborate with service advisors and technicians to ensure seamless customer service delivery.
• Ensure all interactions are aligned with company standards and brand values.

Skills

Customer service

Communication

Active listening

Interpersonal skills

Problem solving

Multitasking

Team player

Detail-oriented

Education

High school diploma

Tools

CRM software

Appointment scheduling systems

Job description

About the Role

Our client, a leading automotive service provider, is seeking a dedicated Customer Care Specialist to join their team in **East London, Eastern Cape**. This role is essential for ensuring a superior customer experience for clients interacting with their service centers and online portals. You will handle inquiries, manage appointments, address concerns, and foster positive relationships, acting as a brand ambassador. The ideal candidate possesses excellent communication and interpersonal skills, a problem-solving mindset, and a genuine interest in the automotive industry. This position offers a **hybrid** work model, providing a balance between remote work flexibility and in-office collaboration within our **East London** operations. Join us to enhance customer loyalty and drive service excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding automotive services, appointments, and vehicle maintenance.
• Schedule and confirm service appointments, managing the service center’s calendar efficiently.
• Address customer concerns and complaints promptly and professionally, seeking satisfactory resolutions.
• Provide information on vehicle services, promotions, and pricing.
• Maintain accurate customer records and service histories in the CRM system.
• Educate customers on vehicle care best practices and recommended maintenance schedules.
• Process service requests, warranty claims, and payment transactions.
• Gather customer feedback to identify areas for service improvement.
• Collaborate with service advisors and technicians to ensure seamless customer service delivery.
• Ensure all interactions are aligned with company standards and brand values.

Requirements

• Previous experience in customer service, preferably within the automotive, retail, or service industry.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency with CRM software and appointment scheduling systems.
• Ability to multitask and manage time effectively in a busy environment.
• High school diploma or equivalent required; further education or certifications in automotive services is a plus.
• Familiarity with automotive terminology and service processes is advantageous.
• Team player with a positive and professional demeanor.
• Comfortable working in a hybrid model, balancing remote and office tasks.
• Detail-oriented and organized in managing customer information and appointments.

Benefits

• Annual salary of R .
• Hybrid work arrangement for improved work-life balance.
• Employee discounts on automotive services and parts.
• Opportunities for training and development within the automotive sector.
• Generous paid time off and public holidays.
• A supportive and collaborative team environment.
• Potential for career advancement within the company.
• Medical aid contribution.
• Pension fund participation.
• Regular team-building activities.