Customer Care Specialist

OneWater Marine; Panama City Beach (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the marine industry is seeking a Customer Care Specialist who will manage incoming calls and internet leads, ensuring excellent customer service at their Panama City Beach locations. The role involves maintaining customer records in the CRM, verifying interactions, and supporting the sales team. Ideal candidates will possess strong communication skills and multitasking abilities while fostering a positive customer experience.

Qualifications

• Experience with high quality person-to-person communication.
• Strong verbal communication skills.
• Data entry with a low margin of errors.

Responsibilities

• Receive incoming calls, set appointments, log in CRM.
• Contact customers to verify interactions with sales personnel.
• Reach out to previous customers for service appointments.

Skills

Strong communication skills

Ability to multi-task

Proficient in Microsoft Office products

Job description

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Position Summary

As a Customer Care Specialist, you will receive incoming phone calls and internet leads for all 3 Texas Marine locations; and transfer to correct sales person, then add customer in CRM. Your primary focus will be to follow up with every customer ensuring the highest quality of service from the sales teams.

Essential Duties And Responsibilities

[Use the grid below to describe specific job responsibilities/duties, listing the most important first. Use a separate statement for each responsibility. Most positions can be described in 6-8 major responsibility areas. Combine minor or occasional duties in one last statement. Give a best estimate of average percentage of time each responsibility takes; however, do not include a duty which occupies 5% or less of your time unless it is an essential part of the job. Each statement should be brief and concise, beginning with an action verb.]

Position Summary

As a Customer Care Specialist, you will receive incoming phone calls and internet leads for all 3 Texas Marine locations; and transfer to correct sales person, then add customer in CRM. Your primary focus will be to follow up with every customer ensuring the highest quality of service from the sales teams.

Essential Duties And Responsibilities

[Use the grid below to describe specific job responsibilities/duties, listing the most important first. Use a separate statement for each responsibility. Most positions can be described in 6-8 major responsibility areas. Combine minor or occasional duties in one last statement. Give a best estimate of average percentage of time each responsibility takes; however, do not include a duty which occupies 5% or less of your time unless it is an essential part of the job. Each statement should be brief and concise, beginning with an action verb.]

Duties (Most Important to Least Important)

Percent of the Time

Receive incoming calls, try to set appointment, log in CRM and transfer to correct sales person

15

Receive incoming internet leads, update, assign and send to correct sales person.

10

Contact customers and verify the quality of the interaction with sales person

15

Reach out to previously sold customers, letting them know we are here for them

10

Call customers with upcoming CSI surveys, verify all is good, share with manager

10

Reach out to previous service customers, see if need service, set appointment

10

Reach out to previously sold customers to see if need first service

10

Reach out to every customer that walked into any location, see if went well

10

Reach out to Sell Us Your Boat customers 14 days after 1 st contact, verify all is well

10

Skills

Strong communication skills

Ability to multi task with incoming calls, logging in CRM, and emails

Proficient in Microsoft Office products.

Maintain positive attitude and energy

Qualifications / Requirements

Experience with high quality person to person communication

Strong Verbal Communication Skills

Data entry with low margin of errors

PHYSICAL DEMANDS

Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.

C=Constantly

F=Frequently

O=Occasionally

R=Rarely

(5-8 hrs. /shift)

(2-5 hrs. /sift)

(Up to 2 hrs. /shift)

(Not regular part of job)

Physical Activities

Remaining in a stationary position, often standing or sitting for prolonged periods

C

Repeating motions that may include the wrists, hands and/or fingers

C

Moving about to accomplish tasks or moving from one worksite to another

R

Operating motor vehicle

R

Communicating with others to exchange information

C

Assessing the accuracy, neatness and thoroughness of the work assigned

C

Hearing

C

Talking

C

Seeing

C

Eye/Hand/Foot Coordination

C

WORK ENVIRONMENT

Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How would you best describe the environmental demands for this position? (Check only one)

Environmental Conditions

No adverse environmental conditions expected

X

Poor ventilation

Hazardous conditions

Small and/or enclosed spaces

Noisy environments

How would you best describe the physical demands for this position? (Check only one)

Physical Demands

Sedentary work that primarily involves sitting/standing

☒

Light work that includes moving objects up to 20 pounds

☐

Medium work that includes moving objects up to 50 pounds

☐

Heavy work that includes moving objects up to 100 pounds or more

☐

This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N) Y

DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Retail

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