Customer Care Specialist, German and English Speaking

GoTo; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading tech company is hiring a Customer Support Specialist to provide first-line support for their products. You will interact with customers via calls and emails, managing inquiries and technical issues while improving your skills in a flexible, inclusive remote work environment. The ideal candidate will possess strong communication abilities in German and English, alongside a proactive approach to customer support.

Benefits

Full remote work option

Volunteering days

Private health insurance

Tuition reimbursement

Employee Resource Groups

Qualifications

• Fluent in German and English, able to explain concepts clearly.
• Strong troubleshooting and analytical skills.
• Ability to prioritize tasks and learn new technologies.

Responsibilities

• Respond to customer inquiries via phone and email.
• Document issues and inquiries in Salesforce.
• Collaborate with teams to resolve complex problems.

Skills

Communication Skills

Troubleshooting

Analytical Skills

Teamwork

Time Management

Education

Previous experience in customer-facing IT support

Tools

Salesforce

Job description

Job Description

Where you’ll work: Anywhere in Hungary

Customer Care and Success at GoTo

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.

Your Day to Day

As a Customer Support Specialist, you would act as 1st line support to customers:

• Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages, and initiating test scenarios or remote sessions with customers as needed in German and English.

• Taking ownership of user problems and being proactive when dealing with user issues.

• Documenting customer inquiries and issues in Salesforce.

• Gathering information from customers and systems to investigate issues with the help of next-level support.

• Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

What We’re Looking For

As a Customer Support Specialist, your background will look like:

• Excellent communication skills are essential, with the ability to communicate effectively in both written and verbal forms in German and in English, and the ability to explain complex concepts in a clear and simple manner to all customers

• Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware)

• Having a strong emphasis on troubleshooting and analytical skills, as well as the ability to prioritize tasks, and the ability to learn new technologies.

• Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively.

• Desire to be ambitious and take advantage of the growth opportunities GoTo provides and to build a career in IT, customer service, or another technology-based field.

What GoTo offers:

• Full remote work option within Hungary and on-demand seat in our Astoria office

• Volunteering days, parental, and pet leave

• Private health insurance, life insurance and eye care

• Adoption, Tuition and Reading Reimbursement, English Course

• Employee Resource Groups and GoTo Gives CSR program – a fun, and inclusive community

You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. AtGoTo, we’repassionate aboutgrowing a diverse and inclusive work ecosystem because unique takes make usastrongercompany, and Stronger Together. We’recommitted to creatingan inclusive space for everyone, no matter what.That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.