Customer Care Specialist

MassMutual; Birmingham (AL); Remote; USD 36,000 - 45,000; Full time

Job summary

MassMutual, a leader in insurance services, is seeking a dedicated customer service representative. This role offers a competitive salary of up to $45,000 annually, with opportunities for bonuses, paid training, and a supportive work environment. Successful candidates will assist customers with insurance inquiries and provide tailored solutions, working in a flexible remote setting.

Benefits

Paid virtual training

Career advancement opportunities

Flexible remote work arrangement

Qualifications

• Minimum 1 year customer service experience or undergraduate degree.
• High School Diploma or GED required.
• Strong communication skills and passion for learning.

Responsibilities

• Build rapport with customers and resolve requests on first contact.
• Educate customers about their insurance policies.
• Utilize multiple systems to achieve goals related to customer experience.

Skills

Communication

Problem-Solving

Time Management

Education

High School Diploma or GED

Undergraduate Degree

Tools

Microsoft Office Suite

Job description

Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $45,000 plus the ability to earn a 5% annual bonus
- 4-6 weeks of paid virtual training provided
- Opportunity for career advancement within a stable and ethical company
- Access to diverse networking opportunities and Business Resource Groups
- Supportive team environment that values communication and personal growth
- Flexible remote work arrangement with no weekend shifts

What to Expect (Job Responsibilities):
- Build rapport with customers, asking probing questions to enhance their experience and resolve requests on the first contact
- Educate customers about their insurance policies
- Handle a variety of issues independently while seeking guidance in complex situations
- Manage time effectively to meet department service level expectations
- Utilize multiple systems and tools to achieve goals related to customer experience and call handling

What is Required (Qualifications):
- Minimum of 1 year of customer service experience or an undergraduate degree in lieu of experience
- High School Diploma or GED
- Ability to work any 8-hour shift within operational hours, 7 am–7 pm Central Time, Monday–Friday
- Strong communication skills and a passion for learning
- Experience in a fast-paced, metric-driven environment

How to Stand Out (Preferred Qualifications):
- 2+ years of customer service experience
- Proficiency with Microsoft Office Suite
- Experience with insurance financial products, hospitality, or retail sales with direct consumer contact
- Bilingual skills, particularly in Spanish
- Strong problem-solving and critical thinking abilities

#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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