Customer Care Specialist

MassMutual; Chicago (IL); Remote; USD 38,000 - 45,000; Full time

Job summary

A leading insurance services company seeks customer service professionals to deliver excellent one-on-one experiences and assist clients with their insurance policies. Join a supportive workplace that values personal and professional growth, offering extensive training and opportunities to earn bonuses. Candidates should have strong communication skills and the capacity to work in a fast-paced environment.

Benefits

Paid virtual training

Networking opportunities with Business Resource Groups

Focus on personal development

Qualifications

• Minimum of 1+ years of customer service experience or an undergraduate degree in lieu of experience.
• Strong communication skills and a passion for learning.
• Ability to work in a fast-paced, metric-driven environment.

Responsibilities

• Build rapport with customers and resolve requests on the first contact.
• Educate customers about their insurance policies.
• Balance time effectively to meet service level expectations.

Skills

Communication skills

Problem solving

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $45,000 plus the ability to earn a 5% annual bonus
- 4-6 weeks of paid virtual training
- Access to networking opportunities with various Business Resource Groups
- Focused one-on-one meetings with your manager for personal development
- Supportive and inclusive work culture that values ethics and integrity
- Opportunity to work remotely while providing essential customer service

What to Expect (Job Responsibilities):
- Build rapport with customers, asking probing questions to create a best-in-class experience and resolve requests on the first contact
- Educate customers about their insurance policies
- Independently handle many problems while seeking guidance in complex situations
- Balance time effectively to meet service level expectations
- Utilize multiple systems and tools to achieve goals related to customer experience, first contact resolution, and call quality

What is Required (Qualifications):
- Minimum of 1+ years of customer service experience or an undergraduate degree in lieu of experience
- High School Diploma or GED
- Strong communication skills and a passion for learning
- Ability to work in a fast-paced, metric-driven environment
- Proficiency in multitasking and navigating multiple systems

How to Stand Out (Preferred Qualifications):
- 2+ years of customer service experience
- Proficiency with Microsoft Office Suite
- Experience with insurance financial products, hospitality, or retail sales with direct consumer contact
- Bilingual in Spanish
- Strong problem-solving and critical thinking skills

#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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