Remote Customer Care Specialist (W2)

Inktel Contact Center; Doral (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

Join a leading customer service company dedicated to providing exceptional support. In this role, you'll engage with diverse clients through multiple communication channels, helping to enhance their customer experience. Opportunities for advancement and a flexible remote work environment are key aspects of this position.

Benefits

Flexible remote work environment

Career advancement opportunities

Supportive and collaborative work culture

Qualifications

• Exceptional skills in phone, chat, and email communication.
• Ability to troubleshoot and provide solutions to client issues.
• Experience in a customer service role preferred.

Responsibilities

• Provide client support via chat and email, addressing inquiries and troubleshooting issues.
• Communicate proactively and professionally with customers across multiple channels.
• Assist clients with account inquiries, service questions, and technical issues.

Skills

Communication Skills

Troubleshooting

Customer Service Orientation

Interpersonal Skills

Education

Customer Service Experience

Job description

Employer Industry: Customer Service

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Supportive and collaborative work culture
- Chance to make a positive impact on client experience
- Engage with a diverse range of clients and their customers

What to Expect (Job Responsibilities):
- Provide client support via chat and email, addressing inquiries and troubleshooting issues
- Communicate proactively and professionally with customers across multiple channels, including phone, chat, and email
- Assist clients with account inquiries, service questions, programs/promotions, and technical issues
- Transition between communication channels as needed to enhance customer experience
- Foster relationships with clients, colleagues, and non-profit partners

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone, chat, and email communication skills
- Ability to troubleshoot and provide solutions to client issues
- Strong customer service orientation and interpersonal skills
- Experience in a customer service role preferred

How to Stand Out (Preferred Qualifications):
- Previous experience in a remote customer service position
- Familiarity with technical support processes and tools
- Ability to engage with clients in a proactive manner
- Experience working with diverse client groups
- Knowledge of service programs and promotions

#CustomerService #RemoteWork #CareerOpportunity #ClientSupport #CustomerExperience

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