Customer Care Specialist

SGS Consulting; Elm (PA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

SGS Consulting is seeking a customer service associate to support inquiries by phone, email, and in-person visits. You will handle orders, scheduling, and coordination with labs, logistics, vendors, and internal teams in a hybrid work environment.

The role emphasizes accurate CRM data entry, professional communication, and reliable documentation. A High School diploma and solid MS Office skills are required, with training provided to ensure service excellence.

Qualifications

• High School diploma or equivalent required.
• Customer service or support experience preferred.
• Experience with CRM and data entry.
• Strong communication skills, both written and verbal.
• Proficiency with MS Office (Excel, Word, Outlook).
• Hybrid work environment familiarity helpful.

Responsibilities

• Handle customer inquiries through phone, email, and occasional in-person interactions
• Process orders, transactions, repairs, and calibration requests
• Coordinate with laboratories, logistics, vendors, and internal departments
• Provide service updates, quotations, and delivery/pickup scheduling
• Expedite customer requests and ensure timely resolution of issues
• Maintain accurate customer and service records in the CRM system
• Perform data entry and documentation following SOPs and company procedures
• Support onboarding and workflow processes through collaboration with cross-functional teams
• Ensure high-quality customer service and professional communication at all times
• Adapt to hybrid work schedules and participate in training programs

Skills

Customer service and customer support

CRM system/data entry

Strong verbal and written comms

Email and phone support handling

Order processing and scheduling

Microsoft Office tools

Education

High School

Tools

Microsoft Office Suite

Job description

Job Responsibilities:

• Handle customer inquiries through phone, email, and occasional in-person interactions
• Process orders, transactions, repairs, and calibration requests
• Coordinate with laboratories, logistics, vendors, and internal departments
• Provide service updates, quotations, and delivery/pickup scheduling
• Expedite customer requests and ensure timely resolution of issues
• Maintain accurate customer and service records in the CRM system
• Perform data entry and documentation following SOPs and company procedures
• Support onboarding and workflow processes through collaboration with cross-functional teams
• Ensure high-quality customer service and professional communication at all times
• Adapt to hybrid work schedules and participate in training programs

Skills:

• Customer service and customer support experience
• CRM system/data entry experience
• Strong verbal and written communication skills
• Email and phone support handling
• Order processing and scheduling coordination
• Knowledge of Microsoft Office tools (Excel, Outlook, Word)

Education/Experience:

• High School