Customer Care Specialist

SGS Consulting; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 52,000; Full time

Job summary

SGS Consulting is seeking a customer service professional to join our hybrid team in the Philadelphia area. You will handle inquiries via phone, email, and in-person interactions, process orders and calibration requests, and coordinate with laboratories and vendors.

The role emphasizes accurate CRM data entry, strong communication, and collaboration with cross-functional teams. A High School diploma is required; prior CRM and Microsoft Office experience is a plus, and you will participate in

Qualifications

• High School diploma or equivalent.
• Customer service experience preferred.

Responsibilities

• Handle customer inquiries via phone, email, and in-person when needed.
• Process orders, transactions, repairs, and calibration requests.
• Coordinate with laboratories, logistics, vendors, and internal departments.
• Provide service updates, quotations, and delivery/pickup scheduling.
• Expedite requests and ensure timely issue resolution.
• Maintain accurate customer and service records in the CRM.
• Perform data entry and documentation per SOPs.
• Support onboarding and cross-functional workflow processes.

Skills

Customer service

CRM usage

Communication skills

Email & phone support

Order processing

Scheduling coordination

Education

High School

Tools

CRM software

Microsoft Office

Job description

Job Responsibilities:

Handle customer inquiries through phone, email, and occasional in-person interactionsProcess orders, transactions, repairs, and calibration requestsCoordinate with laboratories, logistics, vendors, and internal departmentsProvide service updates, quotations, and delivery/pickup schedulingExpedite customer requests and ensure timely resolution of issuesMaintain accurate customer and service records in the CRM systemPerform data entry and documentation following SOPs and company proceduresSupport onboarding and workflow processes through collaboration with cross-functional teamsEnsure high-quality customer service and professional communication at all timesAdapt to hybrid work schedules and participate in training programs

Skills:

Customer service and customer support experienceCRM system/data entry experienceStrong verbal and written communication skillsEmail and phone support handlingOrder processing and scheduling coordinationKnowledge of Microsoft Office tools (Excel, Outlook, Word)

Education/Experience:

High School