Customer Care Specialist

Big Sky Resort; Big Sky (MT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass and ticket/

Discounted tickets for other Montana M

Discounted ski rentals and team member

F&B and Retail discounts

Team member housing opportunities

Lodging discounts

Wellness Day/PTO

Monthly team events

Job summary

Big Sky Resort is seeking a Customer Care Specialist to be the central hub of guest support across planning, on-mountain guidance, and post-visit follow-up. You’ll ensure timely, accurate information and friendly service across phone, email, live chat, and voicemail.

You’ll handle lift access questions, season passes, and day-ticket information while collaborating with the Customer Care Center and Mountain Services to deliver consistent guest experiences.

Qualifications

• Experience in guest service roles preferred.
• Familiarity with RTP|One and/or Salesforce is a plus.
• Strong communication skills across phone, email, and chat.
• Professional, efficient typing and digital communication abilities.
• Team-oriented attitude and desire to provide an exceptional guest experience.

Responsibilities

• Be a subject matter expert on all Big Sky lift access products, including season passes and day tickets.
• Use administrative access to bigskyresort.com to support guest needs and troubleshoot online issues.
• Respond promptly and professionally to guest inquiries via phone, email, live chat, and voicemail.
• Maintain a high level of accuracy when sharing information about resort services, activities, and offerings.
• Stay flexible and adaptable in a fast-moving team environment.
• Demonstrate a willingness to continuously learn about other departments and offerings across the resort.

Skills

Guest service

Strong communication

Multichannel support

Typing speed

Teamwork

RTP|One

Salesforce

Tools

RTP|One

Salesforce

Job description

Overview

As a Customer Care Specialist at Big Sky Resort, you’ll be a central hub of knowledge and support for both our guests and internal teams. Whether guests are planning their trip, navigating the mountain, or following up post-visit, you’ll be the trusted voice guiding them every step of the way. From lift access and lessons to dining and events, your role is all about providing timely, accurate, and professional assistance across multiple communication channels.

Overview

As a Customer Care Specialist at Big Sky Resort, you’ll be a central hub of knowledge and support for both our guests and internal teams. Whether guests are planning their trip, navigating the mountain, or following up post-visit, you’ll be the trusted voice guiding them every step of the way. From lift access and lessons to dining and events, your role is all about providing timely, accurate, and professional assistance across multiple communication channels. You’ll work closely with the Customer Care Center team and collaborate with Mountain Services to ensure guests receive consistent, helpful information and exceptional service.

Responsibilities

• Be a subject matter expert on all Big Sky lift access products, including season passes and day tickets
• Use administrative access to bigskyresort.com to support guest needs and troubleshoot online issues
• Respond promptly and professionally to guest inquiries via phone, email, live chat, and voicemail
• Maintain a high level of accuracy when sharing information about resort services, activities, and offerings
• Stay flexible and adaptable in a fast-moving team environment
• Demonstrate a willingness to continuously learn about other departments and offerings across the resort

Qualifications

• Experience in guest service roles is preferred
• Familiarity with RTP|One and/or Salesforce is a plus
• Strong communication skills across phone, email, and chat
• Professional, efficient typing and digital communication abilities
• Team-oriented attitude and desire to provide an exceptional guest experience

All full time seasonal team members can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events