Concierge

Big Sky Resort; Big Sky (MT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

FREE All Mountain Ski Pass

Discounted skiing vouchers

Discounted ski/snowboard rentals

25%-50% off F&B and Retail

Affordable Team Member Housing

Lodging discounts

Wellness Days

Monthly employee events

Job summary

Big Sky Resort is seeking a dedicated Concierge to enhance guest experiences at our beautiful resort. The role requires strong time management and exceptional communication skills, enabling you to assist with activities, dining, and more throughout the area.

Responsibilities include providing personalized service and gaining in-depth knowledge of both the resort and local attractions. Enjoy benefits such as a free ski pass, discounts, and wellness days while being a part of a vibrant team.

Qualifications

• High school diploma required; college degree preferred.
• Familiarity with the Big Sky area is strongly preferred.
• Excellent verbal and written communication skills.
• Ability to lift, push or pull at least 30 pounds.
• Must be able to work on your feet for at least 8 hours.

Responsibilities

• Gain in-depth knowledge of Big Sky Resort and surrounding area.
• Work independently at a one-person desk.
• Provide timely and personalized responses to guest requests.
• Craft memorable 'magic moments' for guests.
• Stay calm under pressure while multitasking.

Skills

Time management

Communication skills

Guest-focused attitude

Computer literacy

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

RTP and SMS systems

Job description

Overview

Our Concierge team plays a vital role in curating exceptional experiences for Big Sky Resort guests. From planning once-in-a-lifetime excursions to recommending the perfect dinner spot, Concierges serve as trusted guides for unforgettable vacations. You’ll assist guests in arranging activities, tours, dining, and unique adventures both within our resort and the surrounding region—including West Yellowstone.

Overview

Our Concierge team plays a vital role in curating exceptional experiences for Big Sky Resort guests. From planning once-in-a-lifetime excursions to recommending the perfect dinner spot, Concierges serve as trusted guides for unforgettable vacations. You’ll assist guests in arranging activities, tours, dining, and unique adventures both within our resort and the surrounding region—including West Yellowstone.

This role requires strong time management, exceptional communication, and the ability to anticipate guest needs. Whether guests reach out weeks ahead of their stay or stop by the desk with a spur-of-the-moment request, you’ll be ready to make the impossible possible. No two days are the same, every interaction is a new opportunity to inspire.

Responsibilities

Picture yourself as a Concierge at Big Sky Resort and having the opportunity to:

• Gain in-depth knowledge of Big Sky Resort and the surrounding area to confidently recommend and sell activities
• Personally experience resort and vendor-offered activities to provide genuine recommendations
• Work independently and exercise sound judgment at a one-person desk
• Provide timely, accurate, and personalized responses to guest requests
• Craft memorable "magic moments" that enhance each guest’s vacation
• Stay calm under pressure while multitasking and still making every guest feel they have your full attention
• Communicate effectively and professionally with guests, vendors, and fellow team members

Qualifications

• High school diploma or equivalent required; college degree preferred
• Familiarity with the Big Sky area is strongly preferred
• Excellent verbal and written communication skills
• Strong computer literacy, including Microsoft Office Suite (Word, Excel)
• Willingness and ability to learn resort-specific systems including RTP and SMS
• Passion for hospitality, curiosity for the region, and a proactive, guest-focused attitude
• Ability to lift, push or pull at least 30 pounds
• Must be able to work on your feet at least 8 hours
• Must be able to climb stairs multiple times per shift

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Days and Eligibility for PTO
• Monthly employee events