Customer Care Specialist – Solution-Driven Support

Vital Holdings LLC; Arlington Heights (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

Vital Holdings LLC is seeking a Customer Care Agent in Arlington Heights, IL to interact with customers, provide information about services, and resolve inquiries and complaints. You will handle calls, emails, and faxes, identify customer needs, and ensure timely resolution in a collaborative team setting.

Ideal candidates have at least one year of experience, a pleasant telephone manner, and accurate typing (45–55 wpm) with 10-key by touch.

Qualifications

• One year of experience preferred.
• Pleasant telephone voice/manner.
• Typing 45-55 wpm with high accuracy (95-100%).
• Must know 10-key by touch.

Responsibilities

• Answer incoming calls, faxes, and emails; respond to customer requests.
• Identify customer needs and resolve issues to achieve satisfaction.
• Train, explain tasks, and assist in solving customer problems.
• Maintain accurate data entry and filing for each account.
• Handle complaints and provide appropriate solutions within time limits.

Skills

Customer service

Typing 45-55 wpm

10-key by touch

Phone etiquette

Teamwork

Tools

Basic office software

Job description

Vital Holdings LLC is seeking a Customer Care Agent in Arlington Heights, IL to interact with customers, provide information about services, and resolve inquiries and complaints. You will handle calls, emails, and faxes, identify customer needs, and ensure timely resolution in a collaborative team setting.

Ideal candidates have at least one year of experience, a pleasant telephone manner, and accurate typing (45–55 wpm) with 10-key by touch.