Customer Care & Solutions Specialist

Gpac; Arvada (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

GPAC seeks a dedicated Customer Service Representative in Arvada, CO to manage high call volumes, resolve issues, and promote exceptional service. The role emphasizes accurate information delivery and customer satisfaction through effective communication and problem-solving.

Requirements include proven customer support experience, a track record of meeting quotas, strong phone skills, CRM familiarity, and a high school diploma.

Qualifications

• Experience in customer support or client service roles.
• History of meeting or exceeding quotas.
• Strong phone administration and active listening abilities.
• Familiarity with CRM systems and best practices.
• Customer oriented with the ability to adapt to different personalities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize and manage time effectively.
• High school diploma or equivalent.

Responsibilities

• Handle high volumes of incoming calls.
• Identify and evaluate customers' needs to deliver satisfaction.
• Build trustful relationships through open discussion.
• Provide accurate information using proper tools.
• Aim to meet sales targets and call handling quotas.
• Manage complaints and follow up to ensure resolution.
• Maintain records of customer interactions and documents.
• Follow procedures and policies.
• Go the extra mile to engage customers.

Skills

Customer support

Quota achievement

Phone skills

CRM systems

Customer orientation

Communication skills

Multitasking

High school diploma

Education

High school diploma

Tools

CRM software

Job description

GPAC seeks a dedicated Customer Service Representative in Arvada, CO to manage high call volumes, resolve issues, and promote exceptional service. The role emphasizes accurate information delivery and customer satisfaction through effective communication and problem-solving.

Requirements include proven customer support experience, a track record of meeting quotas, strong phone skills, CRM familiarity, and a high school diploma.