Customer Care & Solutions Advisor

Surib; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Surib in Charlotte, NC is seeking a friendly and motivated Customer Service Assistant to support customer engagement, product education, and sales initiatives. This role is ideal for individuals who enjoy helping people, understanding customer needs, recommending solutions, and building strong customer relationships.

You will interact with customers, learn product details, and contribute to retention and growth through proactive communication, accurate record-keeping, and teamwork.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Goal-oriented and willing to learn.
• Strong problem-solving and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Experience in customer service, sales, retail, hospitality, or promotions is a plus but not required.

Responsibilities

• Welcome and assist customers in a friendly, professional manner.
• Answer questions and provide information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Support sales opportunities through customer interactions.
• Follow up with prospective and existing customers to support retention and sales growth.
• Assist with promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Support team members in achieving customer service and sales goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer focus

Professionalism

Adaptability

Multitasking

Problem-solving

Relationship building

Education

High school diploma or equivalent

Job description

Surib in Charlotte, NC is seeking a friendly and motivated Customer Service Assistant to support customer engagement, product education, and sales initiatives. This role is ideal for individuals who enjoy helping people, understanding customer needs, recommending solutions, and building strong customer relationships.

You will interact with customers, learn product details, and contribute to retention and growth through proactive communication, accurate record-keeping, and teamwork.