Service Scheduling & Customer Care Specialist

Gene-Johnson-Heating,-Cooling,-Plumbing-Electrical; Woodinville (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid vacation

401(k) with match

Medical/Dental/Vision

Life Insurance

Disability Insurance

Critical Illness Insurance

Employee Discounts

Career growth

Referral bonuses

Job summary

Gene Johnson Plumbing, Heating, Cooling & Electrical in Woodinville, WA is seeking a full-time on-site Customer Service Representative to handle inquiries, schedule service calls for HVAC, plumbing, and electrical work, and coordinate with field staff. The role requires 1–2 years of customer service experience, strong communication, and CRM proficiency.

Schedule is Mon-Fri, 9am–5:30pm, with pay of $20–$24/hr plus bonus opportunities.

Qualifications

• 1–2 years of customer service experience, preferably in HVAC or home services.
• Excellent verbal and written communication skills.
• Proficient in using customer service software and CRM systems.

Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Schedule service calls and appointments for HVAC, electrical, and plumbing services.
• Make outbound calls to follow up on inquiries, service requests, and bookings.
• Confirm appointments and adjust schedules as needed.
• Ensure accurate data entry and update customer records in the CRM system.
• Coordinate with field staff to ensure timely service delivery.
• Provide customers with information regarding service options, availability, and pricing.
• Manage a high volume of calls to maintain efficiency.

Skills

Customer service

Communication

Multitasking

CRM software

Tools

CRM systems

Job description

Gene Johnson Plumbing, Heating, Cooling & Electrical in Woodinville, WA is seeking a full-time on-site Customer Service Representative to handle inquiries, schedule service calls for HVAC, plumbing, and electrical work, and coordinate with field staff. The role requires 1–2 years of customer service experience, strong communication, and CRM proficiency.

Schedule is Mon-Fri, 9am–5:30pm, with pay of $20–$24/hr plus bonus opportunities.