Customer Service Representative

James A. Wheat & Sons, Inc.; Montgomery Village (MD); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Training & Development

Weekly Pay

Health Insurance - after 60 days

Dental Insurance - after 60 days

Vision Insurance - after 60 days

401k - after 6 months

401k 4% company match - after 6 months

Company Profit Share Program

Employee, Friends and Family discount

A Family Environment - NOT CORPORATE

Job summary

James A. Wheat & Sons, Inc. is seeking a friendly Customer Service Representative to be the first point of contact for our customers, handling inquiries, scheduling appointments, and supporting our HVAC and plumbing services.

The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service. You will maintain accurate records, coordinate with field technicians, resolve issues, and help our office team run

Qualifications

• High school diploma or equivalent; experience in customer service preferred.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and manage time effectively.

Responsibilities

• Answer incoming calls and respond to customer inquiries regarding services, appointments, and billing.
• Schedule service appointments and coordinate with field technicians to ensure timely service delivery.
• Resolve customer issues promptly and effectively, escalating when necessary to management.
• Maintain accurate records of customer interactions and transactions in our database.
• Provide information about products and services to assist customers in making informed decisions.
• Follow up with customers to ensure satisfaction with services rendered.
• Assist with administrative tasks as needed to support the office team.

Skills

Communication

Multitasking

Customer service

Team player

Education

High school diploma

Tools

Microsoft Office Suite

CRM software

Job description

James A. Wheat & Sons, Inc. is seeking a friendly and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, scheduling appointments, and providing support to ensure satisfaction with our HVAC and plumbing services. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service. If you are dedicated to helping others and want to make a positive impact in our community, we would love to hear from you.

Responsibilities

• Answer incoming calls and respond to customer inquiries regarding services, appointments, and billing
• Schedule service appointments and coordinate with field technicians to ensure timely service delivery
• Resolve customer issues promptly and effectively, escalating when necessary to management
• Maintain accurate records of customer interactions and transactions in our database
• Provide information about products and services to assist customers in making informed decisions
• Follow up with customers to ensure satisfaction with services rendered
• Assist with administrative tasks as needed to support the office team

Requirements

• High school diploma or equivalent; experience in customer service preferred
• Excellent verbal and written communication skills
• Strong ability to handle multiple tasks and manage time effectively
• Proficient in Microsoft Office Suite and customer service software
• Ability to work well under pressure and in a fast-paced environment
• Positive attitude and commitment to providing excellent customer service

Benefits

• Paid Time Off and Holidays
• Training & Development
• Weekly Pay
• Health Insurance - after 60 days employment
• Dental Insurance - after 60 days employment
• Vision Insurance - after 60 days employment
• 401k - after 6 months employment
• 401k 4% company match - after 6 months employment
• Company Profit Share Program
• Employee, Friends and Family discount
• A Family Environment - NOT CORPORATE OWNED or OPERATED