Call Center Scheduling & Customer Care Specialist

Jake's Heating, Air & Plumbing; Knightstown (IN); On-site; USD 19,000 - 30,000; Full time

Job summary

Jake’s Heating, Air & Plumbing is seeking a Call Center Rep to be the heartbeat of our office. You’ll handle inbound calls, schedule jobs, and keep customers and techs moving smoothly.

You’ll need strong communication, a customer‑first mindset, and the ability to multitask under pressure. Experience with CRM systems and MS Office is a plus; background check and drug screening are required.

Qualifications

• Previous experience in a call center or customer service role.
• Ability to multitask and stay organized.
• Pass a background check and drug screening.
• Availability to work first or second shift.

Responsibilities

• Handle a high volume of inbound calls with confidence and professionalism.
• Convert calls into booked service appointments that drive revenue.
• Partner with techs and the office team to keep scheduling tight and error free.
• Follow up with customers to confirm satisfaction and uncover additional needs.
• Keep accurate notes and data in the CRM (attention to detail is key).
• Stay up to date on promotions, services, and company procedures.

Skills

Communication skills

Customer-first mindset

Multitasking

Organization

MS Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Jake’s Heating, Air & Plumbing is seeking a Call Center Rep to be the heartbeat of our office. You’ll handle inbound calls, schedule jobs, and keep customers and techs moving smoothly.

You’ll need strong communication, a customer‑first mindset, and the ability to multitask under pressure. Experience with CRM systems and MS Office is a plus; background check and drug screening are required.