Customer Care & Scheduling Specialist

The Grounds Guys of Mason; El Dorado (KS); On-site; USD 33,000 - 42,000; Full time

Job summary

The Grounds Guys of Mason in El Dorado, KS is seeking a Customer Service Representative (CSR) to join our Office Administration team. The CSR will be the first point of contact for customers, manage inquiries, and support field operations from our office in El Dorado.

This role emphasizes professional communication with homeowners and commercial clients, accurate scheduling, and timely follow-up on proposals and jobs to ensure customer satisfaction and repeat business.

Responsibilities

• Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
• Monitoring all software for customer communication and responding in a timely manner
• Schedule technician jobs efficiently and to the standards expected
• Weekly customer communication on job status/progress for sold work
• Schedule estimates on the Outlook calendar for our sales team
• Follow up with customers after completed jobs to ensure customer satisfaction with work
• Assist sales team with follow up on sent proposals
• Enter Backflow Tests daily to appropriate city
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
• Other -Start management of company human resources systems and procedures.
• Other duties as assigned.

Job description

The Grounds Guys of Mason in El Dorado, KS is seeking a Customer Service Representative (CSR) to join our Office Administration team. The CSR will be the first point of contact for customers, manage inquiries, and support field operations from our office in El Dorado.

This role emphasizes professional communication with homeowners and commercial clients, accurate scheduling, and timely follow-up on proposals and jobs to ensure customer satisfaction and repeat business.