Customer Service Representative

The Grounds Guys of Mason; El Dorado (KS); On-site; USD 33,000 - 42,000; Full time

Job summary

The Grounds Guys of Mason in El Dorado, KS is seeking a Customer Service Representative (CSR) to join our Office Administration team. The CSR will be the first point of contact for customers, manage inquiries, and support field operations from our office in El Dorado.

This role emphasizes professional communication with homeowners and commercial clients, accurate scheduling, and timely follow-up on proposals and jobs to ensure customer satisfaction and repeat business.

Responsibilities

• Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
• Monitoring all software for customer communication and responding in a timely manner
• Schedule technician jobs efficiently and to the standards expected
• Weekly customer communication on job status/progress for sold work
• Schedule estimates on the Outlook calendar for our sales team
• Follow up with customers after completed jobs to ensure customer satisfaction with work
• Assist sales team with follow up on sent proposals
• Enter Backflow Tests daily to appropriate city
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
• Other -Start management of company human resources systems and procedures.
• Other duties as assigned.

Job description

Job Details
Career area Office Position Type Posted Date 10/10/2026 Location PO Box 1251, El Dorado, KS 67042, US Job ID PDX_TGGOEW_C78BDA1F-BAC9-4838-A15E-B090E7C93547_23138862

Office

Customer Service Representative

Back to Search

Job Description

Customer Service Representative

Title

Customer Service Representative (CSR)

Department

Office Administration

Reports to

Office Manager

Job Objective

The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.

Responsibilities

• Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.

Monitoring all software for customer communication and responding in a timely manner

Schedule technician jobs efficiently and to the standards expected

Weekly customer communication on job status/progress for sold work

Schedule estimates on the Outlook calendar for our sales team

• Follow up with customers after completed jobs to ensure customer satisfaction with work
• Assist sales team with follow up on sent proposals

Enter Backflow Tests daily to appropriate city

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
• Other -Start management of company human resources systems and procedures.
• Other duties as assigned.

Relationships And Roles

• Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Demonstrate ability to interact and cooperate with all company team members.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.

Apply

PO Box 1251, El Dorado, Kansas, 67042, US, US