Customer Service Representative

The Grounds Guys, a Neighborly Company; Wichita (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

The Grounds Guys, a Neighborly Company, is seeking a Customer Service Representative (CSR) to join our Office Administration team. You will engage with commercial and residential clients, ensuring their needs are understood and addressed with professionalism.

Key duties include monitoring software for customer communications, scheduling technician jobs, providing regular job status updates, and supporting the sales team with follow-ups.

Responsibilities

• Maintains professional conversations with commercial and residential clients.
• Monitors software for customer communications and responds promptly.
• Schedules technician jobs efficiently to standards.
• Provides weekly updates on job status and progress to clients.
• Schedules estimates on Outlook calendar for sales team.
• Follows up with customers after job completion to ensure satisfaction.
• Assists sales team with follow up on proposals.

Job description

Job Description: Customer Service Representative

Title: Customer Service Representative (CSR)

Department: Office Administration

Reports to: Office Manager

Job Objective:

The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.

Responsibilities:

• Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
• Monitoring all software for customer communication and responding in a timely manner
• Schedule technician jobs efficiently and to the standards expected
• Weekly customer communication on job status/progress for sold work
• Schedule estimates on the Outlook calendar for our sales team
• Follow up with customers after completed jobs to ensure customer satisfaction with work
• Assist sales team with follow up on sent proposals
• Enter Backflow Tests daily to appropriate city
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
• Other -Start management of company human resources systems and procedures.
• Other duties as assigned.

Relationships and Roles:

• Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Demonstrate ability to interact and cooperate with all company team members.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.