Customer Success & Scheduling Coordinator

The Grounds Guys, a Neighborly Company; Wichita (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

The Grounds Guys, a Neighborly Company, is seeking a Customer Service Representative (CSR) to join our Office Administration team. You will engage with commercial and residential clients, ensuring their needs are understood and addressed with professionalism.

Key duties include monitoring software for customer communications, scheduling technician jobs, providing regular job status updates, and supporting the sales team with follow-ups.

Responsibilities

• Maintains professional conversations with commercial and residential clients.
• Monitors software for customer communications and responds promptly.
• Schedules technician jobs efficiently to standards.
• Provides weekly updates on job status and progress to clients.
• Schedules estimates on Outlook calendar for sales team.
• Follows up with customers after job completion to ensure satisfaction.
• Assists sales team with follow up on proposals.

Job description

The Grounds Guys, a Neighborly Company, is seeking a Customer Service Representative (CSR) to join our Office Administration team. You will engage with commercial and residential clients, ensuring their needs are understood and addressed with professionalism.

Key duties include monitoring software for customer communications, scheduling technician jobs, providing regular job status updates, and supporting the sales team with follow-ups.