Customer Care & Sales Team Lead (Idaho)

Cable-One; Idaho Falls (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health from Day One

401(k) with company match

Paid time off

Job summary

Sparklight, a Cable One brand, is seeking a Customer Care and Sales Advisor Supervisor to lead a team delivering exceptional customer experiences and achieving retention and sales goals. This in-office role supports Idaho-based operations in Pocatello, Idaho Falls, Twin Falls, with a focus on coaching and process excellence.

You will oversee daily customer care activities, mentor Advisors, manage performance metrics, and collaborate with cross-functional teams to improve workflows and customer

Qualifications

• Minimum 2 years of experience in customer service or supervision.
• Proven coaching and leadership skills.
• Strong verbal and written communication.
• Ability to handle escalated customer situations professionally.
• Experience with Cable One products is preferred.

Responsibilities

• Supervise and develop a team of Customer Care and Sales Advisors.
• Schedule coverage to maintain service levels.
• Support retention and sales initiatives.
• Handle escalated customer interactions.
• Monitor KPIs and report to leadership.

Skills

Leadership

Coaching

Customer service

Communication

Team development

Problem solving

Education

High school diploma or GED

Associate or bachelor degree preferred

Tools

Ticketing systems

Performance reporting tools

CRM software

Billing systems

Job description

Sparklight, a Cable One brand, is seeking a Customer Care and Sales Advisor Supervisor to lead a team delivering exceptional customer experiences and achieving retention and sales goals. This in-office role supports Idaho-based operations in Pocatello, Idaho Falls, Twin Falls, with a focus on coaching and process excellence.

You will oversee daily customer care activities, mentor Advisors, manage performance metrics, and collaborate with cross-functional teams to improve workflows and customer