Customer Care & Retention Specialist

Rob Cutting - State Farm Agent; Wilmington (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Paid time off

Training & development

Opportunity for advancement

Job summary

Rob Cutting - State Farm Agent in Wilmington, NC seeks a Customer Relations Representative to deliver outstanding service and help grow the agency. Our office has proudly served the community since 2009; a five‑person team focuses on teamwork, structure, and mutual respect.

This role emphasizes customer inquiries handling, record maintenance, retention support, and cross‑department coordination, with hands‑on training and clear advancement opportunities.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Generate exceptional customer experiences that reinforce the growth of the agency.
• Resolve customer inquiries and coordinate with other agency team members.
• Maintain accurate customer records and update information as needed.
• Assist with customer retention strategies and cross-department coordination.

Skills

Communication

Problem-solving

Customer service experience

Stress management

Job description

Rob Cutting - State Farm Agent in Wilmington, NC seeks a Customer Relations Representative to deliver outstanding service and help grow the agency. Our office has proudly served the community since 2009; a five‑person team focuses on teamwork, structure, and mutual respect.

This role emphasizes customer inquiries handling, record maintenance, retention support, and cross‑department coordination, with hands‑on training and clear advancement opportunities.