Customer Experience & Retention Specialist

Daniela Melendez - State Farm Agent; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Wellness resources

Job summary

Daniela Melendez - State Farm Agent is looking for a Customer Relations Representative in Charlotte, North Carolina. This role focuses on generating exceptional customer experiences while resolving inquiries and supporting community members.

The ideal candidate will have strong communication skills, attention to detail, and customer service experience. The position includes opportunities for advancement and various benefits such as paid time off and wellness resources.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Calm under pressure, especially in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations calmly

Job description

Daniela Melendez - State Farm Agent is looking for a Customer Relations Representative in Charlotte, North Carolina. This role focuses on generating exceptional customer experiences while resolving inquiries and supporting community members.

The ideal candidate will have strong communication skills, attention to detail, and customer service experience. The position includes opportunities for advancement and various benefits such as paid time off and wellness resources.