Customer Care Representative - WFH Missouri

MTM Healh; United States; Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

FSA/HSA

Wellness Program

Voluntary Plans

Pay on Demand

Paid Time Off

Birthday Holiday

Maternity/Paternity Leave

Continuing Education

Career Development

Job summary

MTM Health is seeking a Customer Care Representative to be the frontline face of our team, handling inbound calls from Members, Clients and Facilities with professionalism and empathy.

Based in Missouri and working remotely, you will manage 60-80 calls daily, with higher volumes on Mondays, and contribute to our mission of breaking barriers in healthcare. We offer comprehensive benefits and opportunities for growth in a supportive, multilingual environment.

Qualifications

• Must reside in Missouri.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Basic typing/computer experience with excellent navigational skills.
• High speed Internet access with min speeds 3 Mbps upload and 30 Mbps download; wireless/WiFi prohibited.
• A quiet space at home free of distractions including caretaking duties.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Aim for 60–80 calls per day with higher volumes on Mondays.

Skills

Call center experience

Customer service experience

Typing skills

Reliable internet

Tools

Internet connection

Computer literacy

Job description

Join Our Team at MTM Health!

At MTM Health, it's more than just a ride - it's personal. We believe every passenger deserves personalized attention and exceptional care, and we're looking for passionate, driven individuals to help us deliver on that promise.

Why MTM Health?

• Make a meaningful difference every day.
• Join a team that values your ideas and contributions.
• Be part of a company that exceeds NCQA standards for customer service.
• Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.

Position Title: Customer Care Representative

Location: Remote Missouri

Hourly Rate: $15.00

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

All you need for the Customer Care Representative role is:

• Must currently reside in Missouri
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi "air cards" is prohibited
• A quiet space within the home free of distractions including caretaking of any kind

Your Potential. Our Mission.

At MTM Health, you're not just part of a team - you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

We don't talk about a better workplace - we make it happen.

Benefits without Barriers

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans

Additional Perks

• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday Holiday
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

MTM Health is Proud to be an Equal Opportunity Employer

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.