Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Louisville (KY); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Group Life Insurance Benefits

Salary plus commission/bonus

Paid time off (vacation and personal/s

sick days)

Commission plus bonus

Valuable experience

Growth potential/Opportunity for ADV

Job summary

State Farm Agent in Louisville, KY is seeking a Customer Relations Representative to join the team. The role focuses on building lasting customer relationships through value-based conversations, providing top-notch service, and driving growth with a sales-oriented mindset.

Responsibilities include handling inquiries about insurance options, guiding customers through policy changes and claims, and delivering a consistent, high-quality customer experience in a fast-paced environment.

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• People-oriented and able to multi-task.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service incl. inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Job description

Position Overview

Successful and established State Farm Insurance agent is seeking a customer-oriented and personable professional to join their winning team in the role of Customer Relations Representative - State Farm Agent Team Member (sales experience preferred). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits and Perks

• Simple IRA
• Group Life Insurance Benefits
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Commission plus bonus
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Ability to explain complex financial issues in understandable terms
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents market only State Farm insurance and financial service products. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $30000-$60000

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Louisville, KY And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.