Customer Care Representative - State Farm Agent Team Member

Stephanie Wilmsmeyer - State Farm Insurance Agent; Columbia Township (MO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Base salary + commissions

Health insurance

Dental insurance

Vision insurance

SIMPLE IRA with employer match

Paid holidays

Paid time off

Job summary

Stephanie Wilmsmeyer State Farm in Columbia, MO is seeking a Customer Care Representative who genuinely enjoys helping people—answering questions, solving problems, and ensuring every customer feels taken care of.

The role emphasizes building relationships, handling policy questions and billing inquiries, keeping accurate records, and supporting retention with a customer-first approach. Base salary plus commissions; health, dental, vision, and retirement benefits are offered.

Qualifications

• No prior insurance experience required
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately
• Resolve service issues with patience and professionalism

Skills

Customer service

Active listening

Empathy

Problem-solving

Organization

Education

High school diploma or equivalent

Job description

Customer Care Representative - State Farm Agent Team Member

Position Overview

Great service is at the heart of what we do. Stephanie Wilmsmeyer State Farm is hiring a Customer Care Representative in Columbia, MO who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately
• Resolve service issues with patience and professionalism

Qualifications

• No prior insurance experience required
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through

Benefits

• Base salary plus performance-based commission
• SIMPLE IRA retirement plan with employer match
• Health insurance
• Dental insurance
• Vision insurance
• Paid company holidays
• Paid time off (vacation, sick, and personal days)

Pay range: $50,000-$60,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.