Customer Care Representative - State Farm Agent Team Member

Lindsey Wilson Gosser - State Farm Agent; Russell Springs (KY); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

SIMPLE IRA with employer match

Health insurance stipend

Life insurance

Paid time off

Paid holidays

Clear career advancement paths

Team events and lunches

Job summary

Lindsey Gosser State Farm in Russell Springs, KY seeks a Customer Care Representative who loves helping people, answering questions, and solving problems. You’ll build relationships with customers, identify coverage needs, and maintain accurate records within the agency system.

The role emphasizes a customer-first attitude, excellent listening and problem-solving skills, and the willingness to obtain a Property and Casualty license. Base pay with performance-based commission is offered.

Qualifications

• No prior insurance experience required.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.

Skills

Customer service

Communication

Problem solving

Active listening

Empathy

Detail oriented

Education

Property and Casualty license

Tools

Agency system

Job description

Customer Care Representative - State Farm Agent Team Member

Position Overview

Great service is at the heart of what we do. Lindsey Gosser State Farm is hiring a Customer Care Representative in Russell Springs, KY who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately
• Resolve service issues with patience and professionalism

Qualifications

• No prior insurance experience required
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through

Benefits

• Base salary plus performance-based commission
• SIMPLE IRA retirement plan with employer match
• Health insurance stipend
• Life insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Company events, contests, and team lunches

Pay range: $37,000-$50,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.